Frequently asked questions
Are Purchases Final? What If I Want A Refund?
For physical products, refunds are allowed if items are:
- 15 days after you confirm the receipt.
- Damaged, not as described, or missing.
- Not received (after 30-120 days depending on shipping).
Non-Returnable Items: Personalized, perishable, or hygiene-sensitive items.
For the E-book, because it is a digital product, purchases are final and are not eligible for a refund.
Why is the packaging not Cheap Dog branded?
Our products are sourced from external suppliers, many of whom use their own packaging. As a small business, this helps us keep prices lower and offer a wider range of products without the added cost of creating custom packaging.
Where do all of these products come from?
We source products from suppliers around the world to bring together items we think dog owners will actually want, all in one place. This lets us offer a large range of products at more affordable prices.